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You have 30 days after receipt to notify us at contact@laneora.com that you wish to return the product, without giving a reason, followed by 14 days to send it back. If you change your mind, you pay the direct return costs, subject to prior information requirements. A specialist carrier may be necessary. Your statutory rights for faulty or non-conforming goods remain unaffected.
Return all items and accessories in suitable protective packaging. Original packaging is preferable but not mandatory. A compressed sofa does not need to be recompressed. Unpacking alone does not justify refusing a return. A justified, proportionate deduction may apply for diminished value caused by handling beyond what is necessary to inspect the product.
Email contact@laneora.com with your order number. We provide the return instructions and receiving address. Notifying us on time is sufficient to exercise your right; prior approval is not required. Keep proof of dispatch.
We refund you using the original payment method within 14 days of your return notification. We may withhold reimbursement until we receive the goods or evidence of dispatch, whichever occurs first. Standard outward delivery charges are included when the entire order is returned; any premium delivery supplement is excluded.
To Elysium Compagny LLC, Laneora, contact@laneora.com: I hereby withdraw from the contract for the following goods. Product: … Order number: … Ordered on / received on: … Customer name and address: … Date: … Signature (paper notices only): …